Privacy Policy

Last updated: March 9, 2026

1. Introduction

HookNeural ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or purchase The Vibe Marketing Protocol ("the Product").

2. Information We Collect

Information you provide directly:

• Name and email address (when making a purchase or contacting us)
• Payment information (processed securely by our third-party payment processor; we do not store credit card details)
• Any information you voluntarily share in the coaching community

Information collected automatically:

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, scroll depth, and click behavior
• Referring URL (how you found us)
• Cookie and pixel data from third-party tracking tools (see Section 4)

3. How We Use Your Information

We use the information we collect to:

• Process your purchase and deliver the Product
• Send transactional emails (purchase confirmation, access details, refund confirmation)
• Provide customer support and respond to inquiries
• Improve our website, Product, and marketing based on usage patterns
• Run and optimize advertising campaigns (Facebook/Meta Ads, Google Ads)
• Analyze site performance and user behavior (via analytics tools)
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use the following tracking technologies on our website:

• Facebook Pixel (Meta Pixel) — Tracks page views, button clicks, purchases, and other conversion events to measure and optimize our Facebook/Meta advertising campaigns. Data is shared with Meta in accordance with their Data Processing Terms.
• Google Analytics 4 (GA4) — Collects anonymized usage data to help us understand how visitors interact with our site, including page views, session duration, traffic sources, and user flow.
• Google Ads Pixel — Tracks conversions from Google advertising campaigns.
• Microsoft Clarity — Records anonymized session replays, heatmaps, and scroll data to help us improve the user experience. Clarity does not collect personal information and masks sensitive input fields by default.

You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our site. Most browsers allow you to block or delete cookies. You can also opt out of specific services:

• Facebook: Facebook Ad Preferences
• Google: Google Ad Settings
• General opt-out: Digital Advertising Alliance

5. Third-Party Services

We use the following third-party services to operate our business:

• Payment processor (e.g., Stripe) — to securely process payments
• Email service provider — to send transactional and product-related emails
• Meta/Facebook — for advertising and conversion tracking
• Google — for analytics and advertising
• Microsoft Clarity — for session recording and heatmaps

Each of these services has its own privacy policy governing how they handle your data. We only share the minimum information necessary for each service to function.

6. Data Retention

We retain your personal information for as long as necessary to provide the Product and fulfill the purposes described in this policy. Specifically:

• Purchase records and account information: retained for the duration of your access to the Product and as required for accounting and legal purposes
• Analytics data: retained according to each platform's default retention periods (typically 14-26 months)
• Email communications: retained until you unsubscribe or request deletion

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise any of these rights, contact us at hello@hookneural.com. We will respond within 30 days.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information. Payment processing is handled by PCI-compliant third-party processors. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and Product are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Your continued use of the website or Product after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us at: hello@hookneural.com